Refund policy

Last updated: 26/03/2026

At Sparklin Limited, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains how returns and refunds are handled.

🔄 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused, unopened, and in their original packaging

The item must be in a resalable condition

Proof of purchase is required

For hygiene and safety reasons, we are unable to accept returns on products that have been opened or used, unless the item is faulty.

📦 How to Start a Return

To request a return, please contact us at:

Email: hello@sparklin.co.uk

Please include:

Your order number

Reason for return

We will provide instructions on how to return your item. Return address details will be provided once your return request is approved.

💷 Return Postage

Customers are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we are not responsible for items lost in transit.

💳 Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

Refunds will be processed to the original payment method

Refunds are issued within 5–10 business days

Original shipping costs are non-refundable unless the item is faulty

❌ Non-Returnable Items

The following items cannot be returned:

Used or opened products

Items returned after 14 days

Items not in original condition or packaging

⚠️ Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.

📍 Contact Information

For all return and refund enquiries, please contact:

Email: hello@sparklin.co.uk